If you have any further questions feel free to reach out at info@tynuo.com
Most Asked Questions
Do you offer free shipping?
Yes, we offer free worldwide shipping!
Can I return or exchange my product?
Yes! You can return or exchange your product within 30 days of receiving it, provided the product is unused and in its original condition.
For more information about our return policy and the steps you need to follow, please refer to our return policy page: Return Policy.
How can I wear the baby carrier?
Our baby carriers are designed for optimal comfort and support. You can wear them in different ways depending on your baby’s age and your preferences:
- Front carry facing in
- Front carry facing out
- Back carry
Can I wash the baby carrier?
Yes, you can wash the baby carrier! Washing instructions are also indicated on the labels attached to the carrier.
Hand wash or machine wash on a cold cycle at the recommended temperature, using a gentle program and a laundry bag to protect the hardware. Clean only with water on the spot if needed. If using a stain remover or detergent, rinse it out immediately.
Note: Some stain removers may bleach dark fabrics. Some may discolor the fabric if left on too long.
Reshape the fabric and lay it flat or hang it on a drying rack to dry. Dry in a well-ventilated area until all the padding and fabric are completely dry.
We recommend spot cleaning when possible and limiting machine washes to extend the life of the product!
Is the baby carrier hip-safe?
Yes! Our baby carrier is carefully designed with hip safety in mind.
It's important to remember that hip safety depends on the correct positioning of your baby in the carrier. It's essential to achieve a deep seat in the “M” position, where the baby’s knees are higher than their bottom and their weight is supported mainly by the buttocks rather than under the knees.
We always recommend consulting your pediatrician or a specialist for advice tailored to your child’s needs!
Is the baby carrier tested according to European standards?
Yes, our baby carriers meet European standards and have been tested according to the CEN/TR 16512 norm. This test ensures that our carriers meet the requirements for safety, durability, and user comfort.
By choosing a KIDDLY carrier, you're choosing a thoroughly tested product that meets the highest quality and safety standards.